12 oct
|
Dcs Group
|
Madrid
Your responsabilities... * Provide technical level 2 support and incident management. * Collaboration and escalation of complex issues to Level 3 when necessary. * Knowledge management and training. * Monitoring and governance of Level 1-2 partner suppliers and escalating performance concerts to SDM. * Participate in integration testing and support deployment of software and hardware. * Continuous improvement (support processes, document and operational procedures, service optimization, etc.). * Reporting incidents and problems. Contribute to internal and customer-facing reporting. * Support in training and onboarding.
📌 Level 2 Support (Madrid)
🏢 Dcs Group
📍 Madrid