As the HR Service Delivery Product and Knowledge Lead, you will lead askHR, UL Solutions' global HR portal and primary entry point for HR support.This role exists to define, govern, and elevate the HR service delivery experience, acting as the single accountable owner for askHR as a integral platform and knowledge ecosystem supporting more than 15,000 employees.You will directly influence how employees access HR services at scale, with measurable impact on HR efficiency, risk reduction, service quality, and employee confidence in HR support.ResponsibilitiesHRSD Product Owner, platform and digital experienceOwn the HR service delivery experience end to end, with accountability for design, usability, scalability, and performance across askHR, cases, search, chat, workflows, and automation.Own the askHR digital experience, with full accountability for how services, content, and transactions are surfaced globally.Work with stakeholders to ensure HR services are delivered in line with agreed expectations, standard processes, and the intended use of askHR, including following up on cases,



reinforcing ways of working, and supporting training where needed.Run microsite and digital change governance, setting standards for intake, prioritisation, design, and publishing cadence.Manage digital campaigns and portal communications to intentionally shift employee behaviour toward self-service and efficient resolution.Knowledge Lead, content and governanceOwn HR knowledge strategy and quality, with accountability for accuracy, compliance, and consistency across regions and HR domains.Lead knowledge governance and review cycles, ensuring content is validated, current, and compliant, with clear ownership and escalation paths.Serve as the ServiceNow Knowledge Management subject matter expert, owning design decisions related to workflows, taxonomy, metadata, permissions, and lifecycle management.Act as the final decision authority on global knowledge standards and publishing exceptions w

📌 Product Manager-Safety/Seguridad- (España)
🏢 UL Solutions
📍 España