As a Product Specialist for our PIX4Dcatch mobile app, you serve as a voice-of-customer embedded in the product development team.
Your mission is to ensure that our B2B customers successfully adopt our software and derive maximum value by providing technical support and documentation, as well as disseminating customer feedback into actionable insights to continually improve the product.
As the PIX4Dcatch app product expert, you communicate feature updates in the context of customer value to the sales, training and customer success teams, as well as directly work with clients to support them with workflow integrations.
You will interface with clients, developers, UX designers, and the product manager in your day-to-day and will belong to a team of product specialists across our product suite.Drive the Customer Feedback Loop (Lean product development): Coordinate beta-testing with key B2B accounts, gather early feedback, and communicate this with the product development team.
Conduct follow-up meetings with customers to deepen understanding of conversations initiated by the leadership team, and proactively follow up on ongoing customer dialogues to ensure their feedback is fully captured and addressedSupport Data-Driven Decision-making: RequirementsA technical bachelor's degree with some geospatial focus or a related field; A strong product-centric profile unrelated to geospatial will be equally consideredProven experience (typically 2-4 years) in B2B SaaS, ideally in an Associate Product Management, Technical Support, Customer Success, or Product Operations roleFluent verbal and written communication skills in English (C2), with the ability to articulate complex concepts clearly and conciselyProficient with product development, analytics and/or technical support tools (eg. Jira, Confluence, Hubspot, Mixpanel)A plus if you have experience with GIS systems, using RTK rovers, and/or mobile application product lifecycle.Strong interpersonal skills with a natural ability
📌 Product Specialist (España)
🏢 Pix4D
📍 España