ITOM Governance, ITSM & Platform Delivery Specialist
Madrid, Spain
6months Contract

Role Overview
The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices, and performance metrics across IT platforms and shared services.
Key Responsibilities
● Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.
● Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.
● Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics.




● Shared Services & Sourcing Interface: Support the setup of shared service centres (e.g., Regional Digital Centres) and define interfaces between internal platform teams and external vendors/partners.
● Role Profiling & JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.

Key Deliverables
● Target ITSM / Service Delivery Process Designs & Workflow Blueprints
● Platform-Level RACI & Operational Ways of Working (WoW) Manual
● IT Governance Charter, Board Structures & Scorecards
● Role Profiles, Job Descriptions, and Skill Mapping Matrices

Required Skills & Qualifications
● Experience: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within integral enterprises or management consultancies.
● Certifications: ITIL v3/v4 Foundation/Managing Professional, Safe Certified (CSM/

📌 ITOM Governance,ITSM (Madrid)
🏢 Kryptos Technologies UK
📍 Madrid