Request Title: Production support
Service Description: Technical-Functional Profile for Production Management and Support

Tasks/Requirements
Technical and Functional Profile for Production Management and Support

EXPERIENCE
Essential:
+4 years' experience in maintenance of web applications based on Java, ideally on Agile methodologies
+2 years' experience of Service Request Manager role
+1 years' experience in Trade & Supply Chain Finance products, on Confirming product will be a plus

SKILLS & KNOWLEDGE
Essential:
Certification in ITIL or a similar service management methodology (ServiceNow)
Demonstrated ability to lead cross-functional teams and projects
Advanced knowledge of web technologies, monitoring tools, and performance analysis
Strong analytical and problem-solving skills
Agile frameworks (Scrum and Kanban).
User level knowledge JIRA, Confluence and Microsoft Teams tools.
Knowledge of relational databases (SQL)
Highly fluent in English: both written and spoken (MINIMUN B2)

Nice to have:




B2 Spanish language
Experience with payments channels/formats (ISO) of banking applications
Experience with accounting and regulatory reporting on banking applications

OTHER INFORMATION
Ability to work in liquid organizations with strong change adaptability
Teamwork and communication skills.

EDUCATION

Certificate of Higher Education/University Degree/Master. Technical background would be a plus.

Skill Matrix
Skill Level Need Type
Confirming: payments to suppliers Intermediate Mandatory
PL/SQL Intermediate Mandatory
Control-M Workload Automation Intermediate Desired
Diseño y evidenciación de pruebas (Test Design & Test Evidence) Advanced Mandatory
ServiceNow Intermediate Mandatory
Flow and Process Monitoring Intermediate Mandatory
Dynatrace Intermediate Desired
Kibana Intermediate Desired

📌 Support Specialist (España)
🏢 Virtusa
📍 España