Global Head of Customer Success

At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform.

The Phrase Platform combines AI, agentic orchestration, and a headless, API-first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience.

Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale.

With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.





This role owns Customer Success as a global function at Phrase, setting the strategy that regional and team-level leaders execute against, and carrying direct accountability for retention and growth outcomes across our entire customer base. You'll build and lead a team of Customer Success managers and leaders worldwide, represent the voice of the customer at the executive table, and own the budget, KPIs, and operating model that make the function run. It's built for someone who has scaled a Customer Success organization before and wants to own the strategy, not just execute someone else's.

What you'll be responsible for:
• Own and evolve Phrase's general Customer Success strategy, aligned to overall business objectives and revenue targets.
• Build and lead the global Customer Success organization, including regional and team-level managers, setting the standard for how the function operates worldwide.
• Foster a customer-centric cu

📌 Global Head of Customer Success (España)
🏢 Phrase
📍 España