Experteer Overview
In this role you will be the primary contact for existing customers in the Portuguese market, managing a client portfolio to boost satisfaction and retention. You will uncover upsell opportunities, gather feedback for product improvements, and sustain long-term relationships through regular touchpoints. You’ll work with cross-functional teams to ensure a smooth customer journey and meaningful product updates. This is a chance to help scale Factorial’s Customer Experience organization in a dynamic, global environment.

Compensaciones / Incentivos
• Identify upsell opportunities and generate revenue from each client
• Build and maintain strong client relationships through regular video calls and ongoing engagement
• Provide after-sales support to retain customers
• Ensure prompt and accurate responses to client inquiries




• Detect trends and weaknesses in the customer journey and collaborate on product improvements

Responsabilidades
• Experience in a customer service and sales role
• Analytical, organized, and able to multitask
• Tech-savvy and comfortable with digital tools
• Interested in the B2B SaaS sector
• Excellent communicator with quick empathy
• Proactive and able to propose new ideas
• Native level of Portuguese and professional English

Requisitos principales
• Private health insurance
• High growth, multicultural environment
• Wellhub fitness program
• Cobee for expenses
• Language classes
• Breakfast in the office

📌 CX Account Manager Portuguese Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona