Experteer Overview
In this role you will manage Factorial's largest Spanish customers, acting as a trusted advisor to maximize satisfaction, retention, and sustainable growth. You will oversee a high-value portfolio, analyze client data to inform action plans, and proactively identify upsell opportunities while gathering product feedback. You will build strategic partnerships through regular interactions and cross-functional collaboration with Sales, CX, Product, Engineering, and Finance. You will mentor peers and share best practices to scale accountability across the team.
Compensaciones / Incentivos
• Manage a portfolio of top Spanish customers with tailored, high-impact plans
• Identify trends, risks, and opportunities and propose solutions to improve journeys and drive adoption
• Collaborate with cross-functional teams to maximize client impact
• Maintain regular high-engagement interactions (video) and deeply understand client needs
• Mentor less experienced peers and share best practices across the team
Responsabilidades
• 3+ years in B2B Account Management
• Proven track record of upsell, retention, and net growth
• Strong strategic and analytical skills
• Tech-savvy and quick to learn new tools
• Excellent communication with senior clients
• Experience with churn prevention and at-risk client action plans
• Data-driven mindset and KPI management
• Proactive and solution-oriented with new ideas
• Fluency in Spanish (native or proficient) and professional English
Requisitos principales
• Alan private health insurance
• Wellhub Gym access
• Cobee expense saving
• Language classes
• Breakfast in the office
• Nora discounts