Operations Customer Expert Spanish Market + UK | PortugalSupport one of the world's most recognized entertainment brands and help our members get the most out of their experience.Are you fluent in Castilian Spanish and also speak Basque, Catalan/Valencian, or Galician? Do you enjoy solving problems, communicating with people, and working with digital products?This opportunity puts you at the heart of the customer experience for a integral streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.Your roleAs an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.What you will doProvide professional, friendly and empathetic customer supportHandle account management and billing inquiriesTroubleshoot common technical issues and guide customers towards effective solutionsExplain our products,
services and features clearlyUnderstand customer needs and identify the most appropriate solutionResolve inquiries efficiently while maintaining a high level of customer satisfactionProvide accurate information and follow established quality standardsMaintain a positive, customer‑first approach throughout every interactionWork effectively with colleagues in a fast‑paced, international environmentLanguage requirementsYou must have:Castilian Spanish — full fluencyEnglish — B1 or abovePlus one of the following:BasqueCatalan / ValencianGalicianYour additional regional language will be used to support the relevant customer market.Who will thrive in this role?This role could be a strong match if you:Enjoy helping people and finding practical solutionsHave strong communication and interpersonal skillsAre comfortable using technology, digital platforms and online toolsCan stay calm and empathetic when handling customer issuesPay attention to detail and care about getting information rightAdapt quickly to new products, processes and customer situationsEnjoy working as part of a diverse international teamAre comfortable working in a 24/7 rotational support environmentPrevious customer service experience is valuable, but a strong customer‑focused attitude, communication skills and willingness to learn are equally important#J-18808-Ljbffr