Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures, and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge-sharing, onboarding, and training activities across the Customer Care teamRemain actively involved in day-to-day customer care operations and customer interactionsSupport healthcare providers and contribute to patient careRequirementsHigh School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environmentProfessional proficiency in English and Spanish, both written and verbalExperience managing complex customer situations, escalations,



or cross-functional operational processesExperience analyzing operational data and applying insights to support improvementsProficiency with Microsoft Office applications, including Outlook, Excel, and WordExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in additional languagesExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiativesCore CompetenciesDemonstrates expertise in managing complex customer inquiries and operational processes while ensuring compliance with quality standards. Proficient in analyzing operational data to drive continuous improvement and support healthcare providers effectively.Highest-signal resume keywordsCustomer Service ManagementOperational Process ImprovementData Analysis and InsightsBilingual Proficiency in English and SpanishExperience with ERP and CRM SystemsHard SkillsCustomer OperationsOperational Data AnalysisProcess ImprovementUser Acceptance Testing (UAT)Healthcare SupportSoft SkillsProblem SolvingCollaborationCommunicationIndustry KeywordsHealthcareMedical TechnologyLife SciencesRegulated IndustriesTools & TechnologiesMicrosoft OfficeSAPSalesforce#J-18808-Ljbffr

📌 Customer Service Specialist (Madrid)
🏢 Medtronic
📍 Madrid