ОписаниеScopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO!, Pokémon GO, and other games, and its proprietary technology platform is Playgami.ЗадачиRun diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communicationTroubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and AndroidMaintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expertSupport employee onboarding, offboarding, device lifecycle, and access processesPrioritize tasks based on impact and urgencyAdminister and improve support processes, identifying opportunities to streamline, automate, and enable self-serviceApply security best practices, focusing on data integrity and malware protection for workstationsProduce technical documentation, runbooks, standards, and knowledge-base contentResearch and recommend innovative,



automated approaches to system administration tasks that scale with company growthUse AI responsibly to improve support while maintaining human oversightSupport the AV/VC platform (Zoom)ТребованияAt least 5 years of related IT support or service desk experienceExperience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technologyWorking knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controlsHands-on experience with Jira Service Management or a comparable platformExperience with scripting and delivering process improvements or automationStrong English language skillsExcellent interpersonal and communication skills, including the ability to work with users at all organizational levelsDecision-making, time management, planning, communication, and end-user service skillsБудет плюсом: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certificationУсловияOn-site at the Barcelona hub, 5 days a weekThe role involves access to sensitive or confidential employee or customer PII and/or company financial information; background checks applyafter a conditional offerNo payment or financial information is requested during the application or hiring process#J-18808-Ljbffr

📌 It Support Technician For Video Games (Madrid)
🏢 Scopely
📍 Madrid