Mativ is a integral leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

We are seeking a highly motivatedSenior Quality Engineerto act as the primary quality interface for customers in theMedical Devices, Healthcare, and Hygiene sectors. The successful candidate will be responsible for ensuring customer satisfaction through effective quality management, complaint handling, problem:solving, change management, customer audits, and continuous improvement initiatives.

This position requires a strong customer:oriented mindset, excellent analytical and communication skills, and proven experience in structured problem:solving methodologies. Knowledge ofEDANA standards, customer:specific requirements, andautomotive quality methodologiesis highly desirable.

Key Responsibilities

Customer Quality Management

typedisc:
:Serve as the primary quality contact for customers in the Medical, Healthcare, and Hygiene sectors.
:Build and maintain strong customer relationships regarding quality performance and expectations.
:Support customer business reviews, quality meetings, and development projects.
:Ensure effective communication and timely resolution of customer quality concerns.
:Monitor customer quality KPIs and lead improvement initiatives when required.

Customer Complaints and Problem Solving

typedisc:
:Lead investigations of customer complaints, claims, and non:conformities.
:Utilize structured problem:solving methodologies such as 8D, Root Cause Analysis, and CAPA to identify and eliminate root causes.
:Prepare and communicate technical reports, corrective action plans, and responses to customers.
:Coordinate cross:functional teams to ensure timely and effective issue resolution.
:Verify the effectiveness of corrective and preventive actions.

Change Management

typedisc:




:Lead and coordinate Change Management activities related to products, specifications, raw materials, manufacturing processes, suppliers, and customer requirements.
:Assess risks and potential impacts of proposed changes on quality, compliance, performance, and customer expectations.
:Ensure customer notification and approval requirements are fulfilled when applicable.
:Coordinate cross:functional teams to implement and validate changes successfully.
:Maintain proper documentation and records within the Quality Management System.
:Verify the effectiveness of implemented changes and drive continuous improvement.

Customer Audits

typedisc:
:Plan, coordinate, and actively participate in customer audits and assessments.
:Act as the primary quality representative during customer audits and site visits.
:Prepare audit documentation, records, action plans, and supporting evidence.
:Manage audit findings, observations, corrective actions, and closure activities.
:Monitor audit performance indicators and implement continuous improvement actions.
:Support customer qualification, requalification, and supplier approval processes.

Continuous Improvement

typedisc:
:Drive quality improvement initiatives focused on customer satisfaction, product quality, and process capability.
:Analyze quality trends, customer feedback, and performance data to identify improvement opportunities.
:Implement preventive measures to reduce recurring issues and enhance process robustness.
:Promote best practices and lessons learned throughout the organization.

Quality Standards and Compliance

typedisc:
:Ensure compliance with customer:specific quality requirements and applicable industry regulations.
:Support compliance with EDANA standards and hygiene industry best practices.
:Participate in Quality Management System activities to ensure alignment with company and customer expectations.
:Collaborate with internal teams to maintain effective quality processes

📌 Quality Engineer (Andoáin)
🏢 Jobbydoo
📍 Andoáin