Описание: Preply creates human-led, technology-enabled learning experiences that connect learners with tutors and support personalized learning journeys. Its platform serves over 100,000 tutors teaching more than 90 languages to learners in 180 countries. Задачи: * Own CSAT, contact rate, and other leading experience metrics for learners and tutors * Monitor performance, identify trends, and diagnose root causes * Turn data and customer insights into recommendations for Product, Growth, Customer Care, Supply Operations, and Localization * Lead cross-functional programs from scoping and alignment through execution and impact tracking * Build feedback loops between expansion markets and general teams, turning local insights into company-wide improvements * Create, update, and maintain policies governing learner and tutor experiences across new geographies and subject areas * Map end-to-end user journeys and identify friction points to drive structural improvements * Define and document scalable CX processes for each expansion * Align policies and processes across Product, Growth,



Customer Care, Supply Operations, and Localization * Drive go-to-market readiness with Supply Operations and Customer Care * Change Management, ensuring tools, workflows, and team knowledge are ready before launch * Coordinate smooth, well-timed launches across Product, Growth, Customer Care, Supply Operations, and Localization * Flag risks early, own their resolution, and drive timely decisions * Run post-launch reviews and apply findings to policies, processes, and future expansion playbooks Требования: * 4+ Years in strategy and operations, consulting, marketplaces, or high-growth tech roles * Proven experience leading cross-functional initiatives, geographic expansions, or new vertical launches end-to-end with clear outcomes * Strong analytical skills, including root-cause analysis and translating insights into business and product recommendations * Excellent program and project management

📌 project manager for learner and tutor experience (Cataluña)
🏢 HireHi
📍 Cataluña