We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg. What are we looking for? An Run & Support Project Manager to join a stable international project, based in Madrid. Responsibilities: Run & Production Management * Lead Run activities for ISF infrastructure, ensuring high availability and operational stability * Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance * Coordinate major incident management (MIM) and communication with stakeholders * Drive root cause analysis (RCA) and implementation of corrective actions Technical Evolution & Infrastructure Initiatives * Lead technical evolution projects, including: * Integration with enterprise security systems * Infrastructure modernization and obsolescence management * Optimization of performance, resilience,



and maintainability * Manage technical roadmap and prioritization of infrastructure initiatives Security & Vulnerability Management * Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms * Ensure compliance with security standards, audits, and internal policies * Drive coordination between security teams and technical teams to track and close risks Change Management & Governance * Validate risk, impact, dependencies, and rollback strategies * Ensure compliance with IT governance frameworks and corporate procedures * Coordinate complex changes across multi-country environments CI/CD & DevOps Toolchain Infrastructure * Coordinate infrastructure evolution of CI/CD toolchains and DevOps environments * Ensure alignment between infrastructure and deployment pipelines * Support automation and continuous delivery practices Agile & Delivery Management * Manage and track user stories and technical backlog in Agile environments * Use tools such as JIRA and/or Octane for backlog management and delivery tracking * Collaborate with Product Owners and squads to

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid