TGW Logistics Group is a integral leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for a Customer Support IT Technician to join our team in Spain.As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability. What you'll be handling: * Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment * Take the responsibility for customer issues and manage them through to resolution * Investigate, diagnose, locate,



and find solutions to resolve the issues * Availability to work 24/7 in rotating morning/evening/night shifts * Follow the standard procedures for the correct escalation to other teams * Generation of system documentation * Maintaining documentation up to date * Making modifications to existing installations * Willing to travel to customers as required (up to 30% of time) What you'll need: Education and soft-skills requirements: * Languages: Spanish (high), English (medium) * Good communication skills * Commitment to continuous learning about new TGW products and solutions * Ability to understand customer needs * Self-sufficient, proactive, and persistent * Commercial awareness * Strong IT background: 3 years bachelor’s degree in IT science or equivalent * Driving license Technical competences: * Solid knowledge and demonstrable experience in SQL * Relational database: ORACLE * Operating systems: Microsoft Windows

📌 Technician Customer Support IT (Cataluña)
🏢 TGW Ibérica
📍 Cataluña