About WindshieldHUB WindshieldHUB is a fast-growing nationwide auto glass company serving customers in

100+ cities across the United States.

We combine outstanding customer service with technology to make scheduling auto glass replacement and repair simple, fast, and convenient.

Our team is built around

high standards, accountability, strong communication, teamwork, and continuous improvement . As we continue expanding our operations, we are looking for talented professionals in Cuenca who want to grow with an international company.

About the Role We are looking for a highly motivated

Customer Retention & Cancelation Specialist

to join our Cuenca team.

This is not a traditional customer service position.

Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns when possible, and

retain/save the order

while maintaining an excellent customer experience.

The idóneo candidate is

confident, persuasive, fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations .

You should know how to listen carefully, identify the customer’s real concern, present solutions, negotiate when appropriate, rebuild confidence, and turn a potential cancellation into a successful completed service.

What We’re Looking For

Minimum 2 years of experience

in Customer Service, Retention, Sales, Collections, Call Center Operations, or a similar customer-facing role.

Fluent English is required — both spoken and written. Candidates should also demonstrate:

Strong sales, retention, negotiation, and objection-handling skills





Excellent verbal communication and active-listening skills

Confidence handling frustrated or dissatisfied customers

Ability to remain professional and composed during difficult conversations

Strong problem-solving and decision-making abilities

Ability to build trust quickly with customers

A results-driven and accountable mindset

Strong organizational and follow-up skills

Ability to work effectively in a high-energy, fast-paced environment

Strong teamwork and communication with other departments

Experience using CRM, call center, or sales software is a plus Key Responsibilities

Contact customers who request to cancel their scheduled service and identify the true reason for the cancellation

Make every reasonable effort to

retain and save the customer’s order

Handle customer objections professionally and provide appropriate solutions

Build customer confidence by clearly explaining service options, scheduling alternatives, and next steps

Work with Dispatch, Customer Service, and other departments to resolve issues that could cause a customer to cancel

Follow up with customers when additional information or action is required

Document all customer conversations, cancellation reasons, save attempts, and outcomes accurately in the CRM

Identify recurring cancellation trends and communicate them to management





Maintain a positive and professional customer experience even when an order cannot be saved

Meet individual and team performance goals related to

customer retention, saved orders, follow-up, and service quality

Follow WindshieldHUB policies and procedures while using good judgment to resolve customer concerns

Take ownership of assigned cases from initial contact through final resolution What Success Looks Like

A successful Customer Retention & Cancelation Specialist does more than process cancellations.

You will be expected to:

Understand why the customer wants to cancel.

Find a solution whenever possible.

Protect the customer relationship.

Save qualified orders.

Document everything correctly.

Help WindshieldHUB identify and reduce the reasons customers cancel.

Why Join WindshieldHUB?

Full-time position at our

Cuenca office

Competitive salary and performance incentives

Opportunity to work directly with customers throughout the United States

Professional and growth-focused work environment

Training and opportunities for advancementWork with an international company serving

100+ U.S. cities

Be part of a team where performance, ideas, and results are recognized

If you have at least

2 years of customer service, retention, or sales experience

, speak

fluent English

, and are confident handling objections and difficult customer conversations, we want to hear from you.

We are looking for people who are not afraid to take ownership, solve problems, and turn a customer who wants to cancel into a customer who is confident about moving forward with WindshieldHUB.

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📌 Customer Retention & Cancellation Specialist (Cuenca)
🏢 WindshieldHUB
📍 Cuenca