We are looking for an

Account Manager

to grow and retain Sortlist's client base across the

Italian market , with additional scope on the

Dutch and UK markets .

Based in

Madrid

(Spain),

you will manage a portfolio of agencies and SaaS customers, helping them extract long-term value from Sortlist's ecosystem while identifying opportunities to expand partnerships.

Why This Role Exists Sortlist

is evolving from a marketplace into a

SaaS-first growth platform

helping service providers detect demand, access the right contacts, and convert opportunities into revenue.

Italy is one of our

highest-potential markets , and the Dutch and UK portfolios need consistent commercial ownership. Your role is to

turn product adoption into long-term partnerships , ensuring clients generate measurable business value while identifying opportunities to grow their use of the platform. Your impact will be directly visible in client retention, expansion revenue, and platform adoption.

Own and grow a portfolio

of clients in Italy, plus a set of accounts in the Netherlands and the UK.

Serve as the

main point of contact

for agencies using Sortlist.

Drive retention, renewals, expansion, and adoption across the product ecosystem.

Conduct structured QBRs and define mutual action plans.

Identify and execute

upsell and cross-sell

opportunities.

Manage churn risks and commercial conversations proactively.

Maintain a clean pipeline and accurate forecasts in HubSpot.

Collaborate with Sales, Marketing, and Customer Success to improve client outcomes.





Provide structured feedback from the field to influence product and go-to-market decisions.

Operate with

clear weekly KPIs

(meetings, calls, account actions) and strong ownership over results.

You’ll develop into a strategic Account Management professional by learning how to:

Drive retention and expansion strategies across multiple markets and cultures.

Run structured value-driven client conversations and QBRs.

Translate product adoption signals into commercial opportunities.

Manage portfolios with strong forecasting and KPI discipline.

Must have:

Native Italian

language proficiency,

fluent in English

(the Dutch and UK portfolios are managed in English). Spanish is a plus.

2–5 years

experience in

B2B

Account Management, Customer Success, consultative sales, or similar roles.

Strong relationship-building and communication skills.

Commercial mindset with ownership of retention, expansion, and client outcomes.

Comfortable working with KPIs, forecasting, and structured pipelines.

Able to handle renewals, pricing discussions, and value objections.

Based

in Madrid or willing to relocate , and open to a hybrid work model.





Nice to have:

Experience with HubSpot, Salesforce, or similar CRM tools

Familiarity with growth tools like Overloop

Analytical mindset and comfort with spreadsheets (pivot tables, VLOOKUP/XLOOKUP)

Interest in AI-powered productivity tools

Exposure to multi-market or international portfolios

Why You’ll Love the Role

Join an

international , collaborative team focused on growth.

Own client relationships and have

direct impact

on retention and expansion revenue.

Work across SaaS, marketplaces, and growth technology.

Professional development: training, workshops, roleplays, and clear growth paths.

Uncapped commissions : your success is directly rewarded.

State-of-the-art sales tech stack: HubSpot, Claude, Modjo, Overloop and more.

Hybrid work : Madrid office 3 days/week, remote up to 2 days.

Please Do Not Apply If

You are looking for a support-only role rather than revenue ownership.

You prefer not to manage renewals, churn risks, and expansion opportunities.

You dislike working with KPIs, structured follow-ups, and forecasting.

The Bottom Line This role will turn you into a

multi-market

Account Management specialist, combining relationship-building with commercial rigor.

If you enjoy owning outcomes, building trusted partnerships, and driving real customer value, we'd love to hear from you.

Curious to learn more about us?

Feel free to check our official website: https://www.sortlist.com/

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📌 Account Manager (Madrid)
🏢 Sortlist Group
📍 Madrid