At

K-LAGAN , we are looking for an

On-site IT Support Specialist

to join our team and act as the primary on-site IT support contact for employees at our Madrid office.

You will be responsible for:

Incident & Request Management:

Manage incidents and service requests in ServiceNow, from qualification and prioritization through resolution, escalation, user communication, and closure.

Level 2 Support:

Provide Level 2 support for Windows workstations, peripherals, standard business applications, connectivity issues, and mobile devices in a corporate environment.

Hardware & Software Provisioning:

Handle hardware and software installation, configuration, troubleshooting, and deployment activities.

Lifecycle Activities:

Coordinate and execute IT onboarding, offboarding, equipment replacement, recovery, and inventory activities.

Autonomous Collaboration:

Work autonomously on site while coordinating priorities, escalations, and service performance with the Paris-based management team and local stakeholders.

Documentation & Improvement:

Maintain operational documentation, IT asset records, troubleshooting notes, and contribute to the continuous improvement of support procedures and the user experience.

What you need to excel in this position: Key Experience & Technical Skills:

Proven hands-on experience in corporate IT support or digital workplace services, ideally in a multi-site and international environment.

Strong expertise in ServiceNow incident and request management.

Solid background in Level 2 support for Windows workstations, peripherals, standard business applications, and connectivity.

Proven experience in hardware and software provisioning, installation, configuration, and troubleshooting, as well as IT onboarding and offboarding processes.





Advanced / fluent command of both Spanish and English (C1 level, mandatory for daily communication with local users and international teams).

Desired Knowledge (Plus):

Knowledge of Microsoft 365, endpoint management tools, Active Directory, mobile device support, IT asset management, and ITIL-based practices.

Professional proficiency in French is considered an advantage.

Interpersonal Skills:

High level of autonomy, ownership, and sound judgement.

Strong customer service, communication, prioritization, and problem-solving skills.

Ability to collaborate effectively with remote management and local stakeholders.

Location:

Madrid.

Schedule:

Full-time.

Indicative Salary Range:

Approximately 35/45,000€ gross/year.

Project:

Stable, long-term opportunity in a dynamic corporate environment.

When you join K-LAGAN, you will enjoy these benefits:

Open-ended contract, private medical insurance (mutua), and a stable long-term project.

Team building:

Barbecues, tech coffees, and gatherings to stay connected.

Continuous follow-up:

Regular meetings with your Business Manager to boost your growth and receive constant feedback.

Access to additional training:

Upskilling in tech skills, soft skills, and languages.

Special events:

Summer dinner, Christmas dinner, and Solidarity Day.

Your birthday off:

Enjoy it how, where, and with whom you want!

What do we offer you?

Continuous training and professional development.

Close guidance and support from the K-LAGAN team.

Great working environment.

Our commitment At K-LAGAN, we are committed to people's development and projects with real impact. We work in an environment where engineering, technology, and talent go hand in hand, promoting equal opportunities and professional growth.

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📌 On-site IT Support Specialist (Madrid)
🏢 K-Lagan
📍 Madrid