Location & Contract

Hybrid
Bilbao Spain
Full time
R49569
C.H. Robinson is looking for an Account Manager to join our team in Bilbao.
As Account Manager, you will manage a portfolio of small to mid-sized customers, building strong and trusted relationships while acting as a strategic partner to support their supply chain needs. Because local presence is highly valued by our customers, we are looking for someone based in or near Bilbao who enjoys regular face-to-face customer interaction.
In this role, you will be responsible for retaining and growing customer relationships, identifying new opportunities within existing accounts, and delivering exceptional service. You will partner closely with customers to understand their business challenges, provide tailored solutions, and conduct business reviews that drive value and long-term growth.

DUTIES AND RESPONSIBILITIES

- Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
- Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
- Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
- Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
- Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
- Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
- Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
- Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
- Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
- Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

QUALIFICATIONS

- Required:
- Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within the logistics or freight forwarding industry.
- Strong customer relationship management and communication skills.
- Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
- Fluent in Spanish and English.
- Ability to travel locally to customer sites (approximately 30% travel).

- Preferred:

- Knowledge of Basque (Euskera).
- Bachelor's degree or equivalent experience.
- Strong presentation and negotiation skills.
- Proficiency with Microsoft Excel, PowerPoint, and Copilot.
- Experience analyzing customer and business performance data.
- Ability to build relationships across multiple levels of customer organizations.
- Self-driven and proactive approach, with a strong customer-service mindset.
- Freight forwarding and supply chain experience in international logistics environments.

Compensation Range





27,755.00 - 99,225.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

As a responsible general citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at .

Account Manager – Radiometer

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours,



doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career. Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Account Manager for Radiometer is responsible for creating sales that drive significant impact to the organization. This position is part of the commercial team. Responsible for the development and growth of the Northern area (Basque Country, Cantabria, Navarra, La Rioja, Aragón and part of Castilla y León).

At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. You will be a part of the Sales team and report to the Regional Sales Manager. If you thrive in a dynamic, highly driven and successful team and want to work to build a world‑class sales organization-read on.

In this role, you will have the opportunity to:

- Consistently achieve monthly, quarterly, and annual sales, providing support to customers in line with territory business development plans which will be measured by territory budgets and KPI's.
- Actively identify, pursue and develop new and existing accounts in the territory.
- Plan and schedule face‑to‑face account calls to current and potential end‑users of Radiometer products throughout the assigned sales territory.
- Introduce new products and programs. Provide feedback to sales and marketing management on market acceptance.
- Maintain and manage existing RIBE customer relationships, promote the Radiometer brand, proactively seek out opportunities for service delivery, improvement.

The essential requirements of the job include:

- Bachelors Degree in Science, Business or related areas.
- 3-5 years of sales experience in the medical diagnostics industry.
- Strong relationship building and stakeholder management skills, high attention to detail and self-driven attitude.

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide. At Danaher we bring together science, technology and operational capabilities to accelerate the real‑life impact of tomorrow's science and technology.

For more information, visit .

Join our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

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