work with clients on shipments, receivables, receipts of goods, reserves, claims
manage the customer database in SAP
maintenance of prices / conditions and customer master data
work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors
daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
interaction with transport companies
work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)
account of marketing materials and product samples for managers
control of return of consignment notes from the consignees