Experteer Overview In this role you will manage Factorial's largest Spanish customers, acting as a trusted advisor to maximize satisfaction, retention, and sustainable growth.
You will oversee a high-value portfolio, analyze client data to inform action plans, and proactively identify upsell opportunities while gathering product feedback.
You will build strategic partnerships through regular interactions and cross-functional collaboration with Sales, CX, Product, Engineering, and Finance.
You will mentor peers and share best practices to scale accountability across the team.
Compensaciones / Incentivos• Manage a portfolio of top Spanish customers with tailored, high-impact plans• Identify trends, risks, and opportunities and propose solutions to improve journeys and drive adoption• Collaborate with cross-functional teams to maximize client impact• Maintain regular high-engagement interactions (video)
and deeply understand client needs• Mentor less experienced peers and share best practices across the team
Responsabilidades• 3+ years in B2B Account Management• Proven track record of upsell, retention, and net growth• Strong strategic and analytical skills• Tech-savvy and quick to learn new tools• Excellent communication with senior clients• Experience with churn prevention and at-risk client action plans• Data-driven mindset and KPI management• Proactive and solution-oriented with new ideas• Fluency in Spanish (native or proficient) and professional English
Requisitos principales• Alan private health insurance• Wellhub Gym access• Cobee expense saving• Language classes• Breakfast in the office• Nora discounts