Call Center Agent Job Responsibilities:

- Obtains client information by answering telephone calls & answering (live chat) as per company policy.
- Informs clients by explaining procedures, answering questions & providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Answer incoming calls and respond to customer’s (live chat)
- Management and resolving customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Complete call logs and reports





Call Center Agent Qualifications / Skills:
- Strong verbal communication
- Phone skills
- Listening
- Data entry skills
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

9 working hrs. a day. 6 days a week.

📌 Call Center Representative (España)
🏢 V-Thru
📍 España