COS - University of Arkansas for Medical Sciences - Medical Center Little Rock, AR Full time Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.

The Customer Service

Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.



**** Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.

Meet or exceed established call center metrics, attendance standards and quality levels. Provide accurate information aboutSharecare programs and services. Must have medical records experience and knowledge of key elements of a valid ROI request General working knowledge of Microsoft Word &Outlook; Computer keyboard proficiencyand internet navigation skillsrequired Local to Little Rock, AR!

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. It's not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

📌 CUSTOMER CARE SPECIALIST (W/M) (Aragón)
🏢 Sharecare
📍 Aragón