Position

Job responsibilities

Reporting to the Global Direct eCommerce & CRM Manager, the Customer Experience Intern will apply and complement theoretical knowledge, develop job skills, and gain practical experience through participation, collaboration and support in the following functions and tasks.

- Manage Customer Care platform, ensuring day-to-day operations run smoothly and efficiently.
- Handle customer service requests via telephone and email, providing support in English, Spanish, and Japanese.
- Collaborate cross-functionally with different stakeholders to resolve customer order inquiries and enhance customer experiences.
- Analyze customer behavior continuously, extracting insights, and proposing enhancements to improve the Customer Experience for the brand.
- Contribute to defining Customer Care standards at a general level, especially within an omnichannel environment.

Profile

SKILLS

- Proactive team player
- High communication skills
- Detail oriented and responsible
- Customer and service oriented

PROFILE NEEDED

- Main Studies: Bachelor's degree in Business degree or related studies . Courses or experience in office administration, organizational management, or similar areas are highly valued.
- Languages: Fluency in Spanish and English. French is a plus.
- Others: Possibility of signing an agreement with the university for at least 6 months full-time. Immediate incorporation.
- Experience : Previous experience in Customer Service.





Additional information

LOEWE respects diversity and promotes inclusion from its recruitment process. We’re committed to create an integrative working environment where all talents and singularities are engaged and valued.

LOEWE PERFUMES MAISON

LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression. In 1972, LOEWE launched its first women’s fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand’s Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE’s Creative Director, in partnership with in-house perfumier, Nuria Cruelles.

Encompassing the Botanical Rainbow—nine iconic fragrance families that translate the depth and variety of Nature’s inspiration into the medium of perfume—and LOEWE Home Scents—twelve plant portraits capturing the authentic essences of a vegetable garden—plus the ever-expanding, hedonistic Paula’s Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature.

📌 Customer Service Intern (Madrid)
🏢 Perfumes Loewe
📍 Madrid