We are a healthcare company specialised in reproductive medicine, part of a leading European group in the sector.

Si desea saber un poco más sobre esta ocasión, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.

Our goal is to provide each patient with personalised treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.

To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.

Key Responsibilities

- Clinic Leadership & Management

- Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
- Foster a culture of excellence, empathy, and accountability across all departments.
- Serve as the primary point of contact for the clinic's leadership team, including:
- Medical Director
- Laboratory Director
- Nurse Manager / Team Leader
- Patient Experience Manager / Team Leader
- Experienced in managing transitions (e.g., acquisitions, rebranding).
- Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).
- Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets.

2. Patient & Employee Experience
- Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.
- Promote a positive, inclusive, and high-performing work environment.
- Address and resolve patient or staff concerns promptly and effectively.

3. Operational Excellence
- Oversee daily clinic operations, including scheduling, resource planning,



and service delivery.
- Ensure compliance with clinical, laboratory, and regulatory standards.
- Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
- Comfortable using dashboards and KPIs to inform decisions.

4. Growth & Performance
- Drive clinic growth through operational efficiency, local marketing support, and community engagement.
- Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
- Support financial performance through effective cost management and revenue optimisation.
- Ability to translate company strategy into clinic-level action plans.
- Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.)

Key Performance Indicators (KPIs)
- Patient satisfaction and Net Promoter Score (NPS)
- Employee engagement and retention
- Clinical capacity and productivity
- IC conversion – right mix and volumes
- Conversion rates and time to treatment
- Clinic revenue and growth targets and EBITDA
- Operational efficiency and compliance metrics

Qualifications & Experience
- Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
- Strong leadership and team-building skills.
- Excellent communication and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced, patient-focused environment.
- Bachelor's degree required; healthcare or business-related field preferred.
- Commercially savvy, with experience in revenue growth, business development, or managing P&L.; xugodme

Incentives
- Performance-based incentives tied to patient experience, clinic outcomes, and growth.

📌 Operations Director (Barcelona)
🏢 EmpresaConfidencial
📍 Barcelona