This full-time on-site position offers great opportunities for career growth.

Associate

Director - Program Manager, REFS Technology. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

About the Role The Program Manager, REFS Technology is accountable for the end-to-end leadership of a portfolio of complex, cross-functional technology programs supporting Real Estate & Facility Services globally. The role translates REFS strategy and business priorities into executable technology roadmaps, integrated program plans, and measurable outcomes. It aligns Business, DDIT, Architecture, Security, Procurement, Finance, Operations, and external partners while maintaining clear governance, financial control, delivery discipline, and executive transparency.

This position ensures that interdependent REFS technology initiatives deliver sustainable business value, remain aligned with enterprise standards, and transition successfully into operations, including the responsible adoption of AI, automation, and robotics where these technologies create measurable operational value.

Program Strategy &

• Roadmap: Own the definition and delivery of multi-year REFS technology programs and roadmaps aligned with business priorities and DDIT strategy, translating strategic priorities into executable plans, measurable business outcomes, and aligned cross-functional delivery while proactively challenging risks, dependencies, scope, and investment decisions to ensure successful execution. End-to-End Program Delivery: Lead programs from demand shaping and initiation through design, build, deployment, adoption, operational handover, and benefits realization, driving integrated planning, cross-functional execution, delivery accountability, and proactive risk mitigation to ensure successful business outcomes. Governance, Portfolio &

• Decision Management: Establish proportionate governance aligned with DDIT and REFS standards, including phase gates, steering committees, decision forums, and reporting cadence

• Financial &

• Commercial Leadership: Own program financial planning, forecasting, budget control, and variance management; partner with Finance and Procurement to shape sourcing strategies, commercial models, SOWs,



purchase requests, and change controls; validate that commercial commitments are linked to defined deliverables, milestones, acceptance criteria, and measurable outcomes.

Vendor &

• Partner Management: Lead complex multi-vendor delivery environments involving strategic suppliers, system integrators, SaaS providers, and local implementation partners; hold partners accountable for contractual commitments, quality, delivery dates, risks, dependencies, and recovery actions

• Stakeholder &

• Change Leadership: Act as the senior program interface between REFS leadership, DDIT domains, regional and site stakeholders, and external partner, driving stakeholder alignment, change management, communications, training, and adoption to ensure successful program delivery and business value realization. Ensure program solutions align with enterprise architecture, cybersecurity, privacy, quality, regulatory, and service-management requirements; drive early identification and resolution of cross-platform, integration, data, infrastructure, security, and site-readiness dependencies

• AI, Automation &

• Robotics Enablement: Identify and shape practical AI, intelligent automation, and robotics opportunities across workplace, facilities, protective security, capital projects, and building operations; ensure solutions are assessed for architecture, cybersecurity, privacy, data, safety, regulatory, ethical, and service-management requirements before deployment; evaluate vendors and emerging technologies based on business value, integration feasibility, scalability, risk, and total cost of ownership. 10+ years of IT project and program management experience in global, multi-country, and matrixed organizations and regulated environments. ~ Proven accountability for large, cross-functional programs with multiple projects, vendors, regions, and executive stakeholders,



and ability to lead complex, multi-year, multi-country technology programs. ~ Experience delivering enterprise technology capabilities from strategy and demand through deployment and operational handover. ~ Degree in Information Technology, Engineering, Business, or a related discipline or equivalent work experience. ~ Excellent communication and stakeholder management, with the ability to translate technical complexity into business impact. ~ Broad understanding of technology supporting real estate, facilities, workplace, protective security, capital projects, and building operations, with proven ability to connect business processes with enterprise platforms, integrations, infrastructure, data, and digital workplace capabilities.

Experience in Real Estate, Facilities, Workplace, Protective Security, Capital Projects, IWMS, ERP, ServiceNow, smart buildings, or related enterprise platforms.

Experience delivering AI, automation, computer vision, autonomous systems, or robotics initiatives in enterprise or operational environments. Knowledge of AI, machine learning, intelligent automation, computer vision, and robotics use cases relevant to REFS operations. PMP, PgMP, PRINCE2, MSP, Agile, SAFe, or equivalent program/project management certification.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and integral recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Read our brochure to learn more about our global total rewards offering: Note: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable.

Business Unit: Information Technology Spain – Site: Barcelona Gran Vía Company / Legal Entity: ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.

Functional Area: Information Technology Job Type: Full time Shift Work: No

📌 Program Manager, Refs Technology At Novartis (Cataluña)
🏢 Novartis
📍 Cataluña