At Gong, you will join a company built on innovative products, ambitious goals, and passionate people You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other As a Renewal Manager at Gong, you'll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong You'll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes Manage contract execution workflows, including quote creation,



Salesforce opportunity management, order form generation, and tracking contracts to close Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices Build cross-functional relationships across Customer Success, Sales, Finance, and Legal Assess areas for process automation and operational efficiencies, making data-driven recommendations Benefits Mental health support resources Work from home stipend Retirement savings Training & development programs Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches

📌 Renewals Coordinator (Cataluña)
🏢 Gong
📍 Cataluña