Senior Help Desk Technician IIEmployment Type: Full TimeDepartment: Help DeskSkills and attributes for success:Backup/Restoration admin/supportFile Server supportUser Account/Mailbox administrationSoftware/Hardware installationHandheld device installation/troubleshooting/supportRemote User setup/support/troubleshootingEnd-user trainingCreation of procedural documentationCreation of spreadsheets/databases for tracking purposesRecord and update required information for all IT-related tickets utilizing ITILCreation of Incident work-log entriesAccurately answer user support questions of software and hardware in the EOUSA office environmentMaintain Account Management forms for new and departed users per Government policy and proceduresProduce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practicesConduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheetsProvide desk-side training for new employees and staff,



consisting of basic instructions on accessing and using standard desktop applications (e.G. e-Mail, Microsoft Office, etc) and how to access available research database applicationsSubmit weekly status reports and monthly surveysSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interfaceUtilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessionsQualifications:One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favo

📌 Remote Senior Help Desk Technician Ii (Madrid)
🏢 Contact Government Services
📍 Madrid