BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.Digitize the German midmarket with us as a Key User Service Desk.LAY FOUNDATIONS. ENSURE EFFICIENCY.YOUR TASKS:- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services.- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.- Perform structured first analysis, validate information and request missing details where required.- Resolve standard and recurring technical issues independently within the defined scope.- Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams.- Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.- Support escalation handling for urgent incidents and priority cases.- Create, maintain, and improve knowledge articles,



solution descriptions, and technical documentation.- Contribute to process improvements, service quality initiatives, and customer satisfaction activities.FEELING SATISFACTION. ENJOYING ADVANTAGES.WHAT WE OFFER:- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.- Look into the future: Work with the latest technologies and constant innovations.- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.- Feel well taken care of: We provide you a company healthcare program.- Unplug and relax: 30 days of vacation.USE SKILLS. CREATE SOMETHING NEW

📌 Employee (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera