Job Title: Team Leader (French - speaking) - On-siteStep into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work.Responsibilities- Ensure delivery of services meets contractual KPIs, quality standards, and financial targets- Handle escalated customer issues and provide subject matter expertise- Monitor attendance, work performance, and compliance with policies and legal requirements- Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies- Implement corrective actions for performance issues, up to and including termination- Communicate expectations, updates, and process changes effectively to staff- Manage shift-wide projects to improve productivity, quality,



and service processes- Collaborate with clients to align on strategy, KPI performance, and service deliveryRequirements- Bilingual or proficient level of French and advanced level of English- Previous management experience in a contact center environment- Strong communication skills, both written and verbal- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables- Work well under pressure and follow through on items to completion- Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essentialWhat’s in It for You- Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00- Salary range between 26,000 - 30,000 euros gross/year- Excellent office location in Benalmadena- Wellness programs and initiatives- Access to training and development programs.- Opportunities for career advancement.- Leadership development initiatives.-

📌 Team Leader (Benalmádena)
🏢 Concentrix
📍 Benalmádena