Unknown Client in Europe is seeking a Regional Customer Experience Operations Manager to own end-to-end customer service across the EMEA region. This role focuses on managing outsourcing partners, optimizing KPIs, and driving VOC-informed improvements across multiple markets.You will collaborate with Operations, Product, Supply Chain and Engineering, while ensuring GDPR compliance and reporting performance to integral leadership. Remote work within Europe is supported.
📌 Emea Cx Operations Lead (Madrid)
🏢 First Point Group
📍 Madrid
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