Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for aClient Experience Hostto act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.Responsibilities include greeting and hosting responsibilities for clients.This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.What Impact Can You Create At ChanelProviding personalised service to clients organising the ultimate hospitality around appointments.Meet clients as they arrive, understanding and anticipating their needs and how to assist them.Ensure optimal use of queue management system.Monitor Appointments: track attendance & purchase.Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment,



coaching them on the finer details that matter.Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriateIn depth knowledge of boutique policies, procedures, and client servicesYou are energised byCreating opportunities to curate exceptional and memorable experiences for clients.The desire to elevate standards to the highest level, be it in service or personal contact.Working in a highly collaborative environment that helps people be at their best.Cultivating a growth mindset and striving to constantly develop your skillset.What You Will BringExceptional Client Service Skills.Experience of working in a luxury environment or similar role in the hospitality industry.Outstanding interpersonal skills.ProactivityOrganizational SkillsIntercultural sensitivityHigh English andSpanish levelWhat Chanel Can Offer YouDelivery of excellence in an environment that places the long-term success of CHANEL at its forefrontAn inclusive approach t

📌 Client Host Experience (Madrid)
🏢 CC
📍 Madrid