Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation; Apply a customer-centricmindset in stakeholder interactions; Align with Global SC, Regional SC, GBS+, dX, Functions, and Business Units; Collect and analyze customer feedback and market insights through Voice of Customer; Oversee CRM system implementation and identify improvement opportunities; Contribute recommendations that impact CSX strategy; Lead business and IT projects that improve customer experience and process harmonization; Support customer serviceinitiatives that drive retention and new business; Communicate local actionplans and link them to general CSX strategy; Identify, evaluate, and implement customer experience improvement projects; Design and roll out tools, processes, and initiatives aligned to Global CSX; Lead cross-functional and country implementation teams; Collaborate with CSX, CoE, GBS+,
and Supply Chain teams; Drive continuous improvement through innovation and structured project plans; Manage performance usingKPIs and reporting tools; Set objectives, monitor progress, and take corrective actions; Plan activities to ensure efficiency, continuity, and customer satisfaction; Ensure compliance with Henkel standards, SHE, and sustainability requirements.Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field; 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects; Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management; Strong stakeholder management and communication skills; Ability to collaborate across multiple international markets; Advanced PowerPoint and Excel skills, in
📌 Менеджер Проекта (Madrid)
🏢 HireHi
📍 Madrid