We are looking for an InformationHelp Desk/ Windows SupportinGaithersburg, MDto join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.Required experience:Supporting customers in-person and remotelyWriting simple documentation, step-by-step guides, or customer request details for others to read and useUsing knowledge base applications or sites to map situations to potential solutionsApplying basic network concepts in resolving customer issuesApplying standard operating procedures or known solutions.Associates degree,



60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)Required certifications:ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)Dell Hardware (the contractor has 20 business days from start date to obtain this certification)CompTIA A+Experience supporting technology and users of technology in a customer support function or role, including at least three items below:Windows endpoint device installationWindows endpoint device break / fix & upgradeLocal and network printer installation & repairUPS repair (APC)Installation of Windows based COTS software & drivers,Installing NIST Windows system imagesWindows security patchingMalware & virus removalTroubleshooting multifaceted incidents and questionsW2 Benefits3 weeks paid time off per year+10 HolidaysSix percent 401k matching, vested immediatelyWe offer comprehensive health care plan(s) with nationwide coverage for you and your

📌 Remote Help Desk/ Windows Support (Madrid)
🏢 Prominent Edge
📍 Madrid