Full-time Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

Help Desk

Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems.

If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you. Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems Collaborate with System Administrators to elevate technical issues and support enterprise applications Manage inventory,



including receiving shipments and keeping our asset tracking system current 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools. ~ Experience with desktop imaging, inventory, and reporting tools. ~ Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure. ~ Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.) ~ Associates Degree or 2+ Years Professional Experience Information Security or Computer Science Generous paid time off policy, including vacation, and 10 paid holidays ~ Competitive and comprehensive medical, dental, and vision benefits plans with Versátil Spending benefits including medical/dental expenses and dependent care ~401(k) retirement plan with a generous contribution ~ This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

This role is also eligible for an annual performance-based bonus.

📌 Service Desk Analyst- Fully Remote (Santa Cruz de Tenerife)
🏢 Us Signal
📍 Santa Cruz de Tenerife