Ebury helps ambitious businesses unlock general growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.Service Support AnalystEbury Leon Office - Hybrid: 4 days in the office, 1 day working from home per weekThe Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics,



plus enhancing and developing the IT provision extended within the business.The PositionThe post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice.What you’ll doDiagnose and resolve technical issues on Windows, Chrome, Mac & Linux devicesProvide local and remote desktop support to 2000+ users in 51 offices globallySetting up and configuring new laptops and desktopsAssisting with on/offboarding process in accordance with HR & IT proceduresProvide IT-based training to internal end usersCompleting internal user movesCreating purchase requisitions for IT hardware/softwareUndertake small to medium-sized IT projects as instructedP

📌 It Services Helpdesk Analyst (Madrid)
🏢 Ebury Group
📍 Madrid