The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions' renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.
Manage the end-to-end renewal process for the renewable digital software portfolio, prioritizing accounts by renewal date, annual recurring revenue, customer health, and risk.
Handle standard renewals independently and engage senior or cross-functional resources for complex or non-standard agreements.
Maintain accurate customer activities, risks, opportunities, forecasts, and renewal information in CRM and customer success systems.
Identify qualified expansion opportunities, including additional users, software, data offerings, and complementary renewable solutions.




Collaborate across Customer Success, Sales, Product, Finance, Legal, and technical teams to resolve customer needs and deliver a coordinated experience.
Bachelor's degree or equivalent relevant experience.
strong English proficiency is required.
Proficiency in Microsoft Office, including Excel, and experience using CRM software.
One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role.
Working knowledge of SaaS business models, including annual recurring revenue, subscriptions, pricing, discounts, and contract terms.
Experience with quoting, forecasting, contract management, or customer success tools.
Self-motivated, adaptable, and interested in developing commercial and negotiation expertise.
Experience with renewable energy digital solutions and B2B SaaS renewals.
Experience working with senior cus

📌 Customer Success Specialist, Renewable Energy Software (Navarra)
🏢 UL Solutions
📍 Navarra