We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty. Key Responsibilities VIP Relationship Management
Build and maintain strong, long-term relationships with VIP players.
Act as a trusted point of contact, understanding individual player preferences, expectations, and needs.
Deliver a consistently high level of personalized service across all player interactions.
Player Engagement & Retention
Develop and implement personalized engagement strategies to strengthen player loyalty and retention.
Manage tailored rewards, promotions, and incentives based on individual player profiles and activity.
Proactively engage with VIP players to maintain strong relationships and encourage continued engagement.
Communication & Support
Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms.
Respond to player requests and concerns promptly and professionally.
Take ownership of issues through to resolution, coordinating internally where required.
Data & Player Insights
Monitor player activity, preferences, and performance to identify opportunities for engagement and retention.
Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication.
Maintain accurate and up-to-date records of VIP interactions and relevant player information.
Cross-Functional Collaboration
Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience.
Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments.
Share player feedback and insights with relevant teams to help improve products and services.
What We're Looking For
Proven experience in VIP management,
📌 Remote Account Manager (Madrid)
🏢 Gamdom
📍 Madrid