Darktrace is a general leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
This is a hybrid position, with a minimum of 3 days per week in our Madrid office.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges,



operational gaps, and customer health risks.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Customers reach value faster after deployment or major use case activation.
Fluency in Spanish and English is essential.
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
As a growing business strengthening its governance and controls, th

📌 Technical Success Manager- Iberia (Madrid)
🏢 Darktrace
📍 Madrid