As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Provide excellent customer service via email and phone at 1st and 2nd level response
Escalate unresolved issues to 2nd and 3rd line support teams
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Fluent in Czech, Swedish or any other European language
Excellent Customer Service skills in telephone and email etiquette
Client focus, interpersonal skills and ability to network.
Experience in Customer Service role, preferably in the Financial Services or Software industry.
Experience with Contact Center solutions
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments,



wealthy individuals and institutional investors. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our general network of investment professionals. As a Customer Se

📌 Workplace Solutions (Cataluña)
🏢 Aumni
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