NTT DATA is made up of people who use technology to solve real challenges. We work across industries and countries, combining the scale of a global technology and consulting company with teams where collaboration, learning and technical curiosity matter every day.Join a integral tech leader and work in an international DevOps environmentAtNTT DATA, we are looking for aFunctional Analyst Expertto join an international DevOps team supporting a customer portal. You will play a key role in business analysis and customer incident management, contributing to the identification, prioritization, and tracking of production issues while working in an international and collaborative environment.What you will doManagecustomer incidentsAnalyze and prioritizeproduction incidentsProactively identify potential issuesDocument and track issues in the systemWhat we are looking for5+ years of professional experience as a Functional Analyst ExpertExperience incustomer incident managementExperience analyzing and prioritizingproduction incidentsExperience proactively identifying potential issuesExperience withJiraExperience withConfluenceKnowledge ofProject ManagementExperience withREST API AnalysisKnowledge and experience withGenerative AI (GenAI)Languages:High level of English, with the ability to work effectively in an international environment.Spanish is a plus.Preferred location: Barcelona, with availability to work from the office1 day per weekCandidates based inMadrid or Zaragozawill also be considered, with availability to work from theBarcelona office every two weeksStrongcommunication and interpersonal skillsAnalytical and problem-solving approachCustomer-oriented mindsetAbility toprioritize and work under pressureProactive attitudeand sense of ownershipStrongteamwork and collaboration skillsWork oninternational and innovative projects, contributing to relevant digital solutions in a global technology environment.Accessmodern technologies and engineering practices, with the opport

📌 Functional Analyst Expert (Madrid)
🏢 Ntt Data Europe & Latam
📍 Madrid