Your Responsibilities1. Timetable ManagementCommunicate promptly with students regarding timetable changes, progression, and pathway optionsMaintain accurate records using the timetable tracker.Coordinate the selection of pathways for students.Communicate details about certificate programs available for students.Ensure SYS is prepared for intake and promptly address any related issues.Collaborate with the Berlin team on English enhancement courses.Collaborate with the Berlin team on Spanish and English lessons (Inlingua)Create modules and add students to Canvas for Study Methods and Research Methodology.2. Attendance MonitoringMonitor student attendance closely in adherence to the Policy and ProcessIssue attendance warnings as necessary and track student feedbackPrepare attendance reports and handle related queries via the Attendance mailboxLiaise with lecturers regarding attendance registers and any associated issues.Process absence authorization requests, excuses, and Attendance Letter requests.3. Supervision of Deferrals, term-breaks, withdrawals,



and course changes for the BCN/Madrid campus students.Sending withdrawal notices.Following up with online student4. Study Tools SupportSupport newly registered studentsOffer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary5. Event management including Orientation, info-sessions, and graduation.6. Coordinate module surveys and achieve 60% of response rate.7. Supporting registration and finalization of registration on campus where needed8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation an

📌 Program Coordinator (Madrid)
🏢 Global University Systems
📍 Madrid