At Gong, you will join a company built on innovative products, ambitious goals, and passionate peopleWe are shaping the future of revenue intelligence and we want people who are excited to build what comes nextYou will work with a team that dreams big, moves fast, and cares deeply about the craft and about each otherHere, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impactIf you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your careerAs a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with GongYou’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experienceYou will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategiesOwn the renewal process from initial outreach to contract execution,



ensuring on-time renewals and reducing churnLead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreementsDrive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goalsIdentify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or servicesManage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocityCollaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processesDevelop and refine renewal processes by advocating for system improvements and automation to increase efficiencyMitigate churn risk by identifying at-risk customers early and executing tailored renewal strategiesManage contract execution workflows,

📌 Renewal Manager (Madrid)
🏢 Gong
📍 Madrid