Italian Speaking Video Streaming Customer ExpertsAbout Mercier Consultancy GroupAt Mercier Consultancy Group, we act as a integral bridge between elite talent and the world's most influential organizations. Our mission is to facilitate seamless career transitions by offering bespoke recruitment solutions that empower professionals to thrive in international settings, all while benefiting from our dedicated, comprehensive support throughout their tenure.Job OverviewWe are actively recruiting for Italian Speaking Video Streaming Customer Experts. This is a unique opportunity for Italy-based professionals to relocate to Greece and build a career in the fast-paced digital media sector. You will represent a major entertainment brand, ensuring users receive high-caliber assistance while enjoying the Mediterranean lifestyle in Greece.Key ResponsibilitiesProvide top-tier support for global streaming subscribers through phone, email, and live chat channelsTroubleshoot technical hurdles, billing inquiries,



and account access issues for an expansive user baseMaintain currency on emerging streaming technologies and content libraries to deliver insightful, high-value adviceTake ownership of user issues to cultivate a flawless and engaging streaming experience for Italian-speaking customersReport on recurring technical patterns to help our internal partners optimize service delivery and platform stabilityAct as a brand expert, guiding users through sophisticated streaming features and ensuring device compatibilityConsistently meet and exceed KPIs by demonstrating excellence in communication and driving high satisfaction ratingsRequirementsFull professional proficiency in Italian, both verbal and writtenPossession of a valid EU passport (mandatory requirement)Outstanding interpersonal communication abilities required to succeed in this roleA genuine enthusiasm for the streaming industry, digital content, and cinematic mediaStrong technical aptitude and a desire to resolve complex di

📌 Italian Speaking Video Streaming Customer Experts (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid