Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a general online business works behind the scenes.Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.They don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in.The RoleThis isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players.You’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting.You will:Resolve customer queries across phone, chat,



and emailTake ownership of complex cases and follow them through to resolutionWork directly with internal teams and external providersApprove withdrawals and handle account-related processesProcess KYC documentation and conduct enhanced due diligence when neededRun daily security and transaction checks to protect the businessContribute to team KPIs and overall service levelsShare feedback to improve systems, FAQs, and internal processesSupport management with ad hoc analysis of customer trendsDevelopment & GrowthOur client actively invests in employee development through an internal programme. You'll gain exposure to areas like:EscalationsFraud & RiskComplianceCommercialProductIt's designed to help you grow beyond your role and open doors internally, not just keep you in one position.RequirementsFluent Danish (written & spoken)Comfortable working shiftsStrong problem-solving and analytical mindsetAble to multitask in a fast-paced environmentInterest in sports and casino is a plusMin 1+ year of previous

📌 Danish-Speaking Customer Support Agent For Igaming Client In Malta (Madrid)
🏢 Next Job Abroad
📍 Madrid