Reservations & Groups Team Leader (Sales-Focused)Barcelona | Central Reservations | Full-time | Monday–FridayJoin GeneratorAt Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives general revenue growth.We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.This Is Not a Traditional Team Leader RoleThis role goes far beyond operational supervision.You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.You will:Lead and develop high-performing reservations sales teamsDrive conversion, revenue growth,



and upselling performanceCoach agents to move beyond “order taking” into proactive sellingManage and optimise relationships with outsourcing partnersWork closely with Revenue, Sales, and Operations teamsInfluence commercial performance across multiple European marketsWhat You’ll OwnLead the daily operations and performance of the Groups & Reservations teamMonitor and drive KPIs including conversion, revenue, SLA, upselling, and productivityManage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance deliveryConduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providersEnsure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectationsCoach and develop agents through regular feedback, training, and performance managementEnsure enquiries are proactively followed up and converted into confirmed businessSupport complex negotiations and high-value group opportunitiesDrive outbound sales activity and commercial initiatives

📌 Reservations & Groups Team Leader (Madrid)
🏢 Generator Hostels
📍 Madrid