The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘ high-touch ’ service that saves clients time and drives down their total cost of travel.KEY RESPONSIBILITIES :SERVICEProvide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mileEffectively manage your workload to meet all deadlines asrequired, internally or client drivenDemonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they ariseWork directly with the client’s General Travel Manager,



for guidance on policy matters that require escalationPre-trip approval knowledge will be an advantageDemonstrate proactive thinking and provide a consultative approach to all travel requests providing an end‑to‑end solution for all clientsAdvise proactively on relevant Passport and Visa requirements and procedures for all destinationsAlways apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI complianceRecommend andprocureancillary products asrequiredi.E., car rental, ferry, etc.Good knowledge of high-speed intercontinental rail optionsrequiredSAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUEDeliver cost effective solutions across all aspects of travelProactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationshipsUtilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experienceKnowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published faresQualify opportunity for and proactively deliver split and combination f

📌 Internal Job Post (Madrid)
🏢 Reed & Mackay Internal
📍 Madrid