TransPerfect´s Sterling Technology team is looking for a multilingualCustomer Services Representativeto deliver exceptional technical and operational support to our global client base. Based in ourBarcelona,you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.This role combinescustomer service, technical support, product guidance, and relationship management, making it idóneo for someone who enjoys solving problems, building client relationships, and working in afast-paced Business-To-Business (B2B) technology environment .What you´ll doProvide first-line technical and operational support via phone and email, acting as the primary point of contact to our clientsGuide clients through platform features, workflows and best practicesBuild and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive,



high-quality serviceSupport the VDR PlatformAssist clients with user management, permissions, document organization, reporting, Q&A; and other core VDR functionalitiesDeliver engaging online training sessions to help users maximize the platform´s capabilitiesInvestigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is requiredDrive Operational ExcellenceMonitor client requests to ensure deliverables are completed accurately with within agreed timelinesWork closely with cross-functional, multi-regional teams to coordinate successful client outcomesFollow established operational procedures and continuously contribute to delivering a best-in-class client experienceMaintain Accurate RecordsDocument client interactions, support cases, and follow-up actions within internal systemsEnsure job tracking, billing information, and administrative records remain accurate and up-to-dateSupport

📌 Customer Service Representative (Madrid)
🏢 Transperfect
📍 Madrid