NCC Operators deliver24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.Key ResponsibilitiesPerformcontinuous monitoringusing UN‑approved tools across:Network, servers, storageSatellite & RF infrastructureSecurity devicesPublic cloud (Azure, AWS)M365 and application platformsHandleevent management and alarm triagePerformTier‑1 troubleshootingfollowing approved SOPsEscalate incidents to:Tier‑2 engineering teamsExternal service providers (as required)Supportincident, critical incident, and security incident processesExecute approved low‑level operational activities (e.G. checks, verifications, routine actions)Maintain accurate incident records in UN‑provided ITSM/CRM toolsContribute inputs for:Shift reportsIncident and change reportingEnsure15‑minute shift handover overlapwith incoming operatorsMandatory Skills & QualificationsMinimum 1 yearof relevant NCC / NOC / ICT operations experienceITIL v3 or ITIL 4 FoundationcertificationEnglish proficiency: CEFR B2 or aboveAbility to workrotational 24×7 shifts on‑site

📌 Network Specialist (Madrid)
🏢 AARK Tech Solutions
📍 Madrid