Location: Barcelona ( hybrid)Department: Customer ExperienceAbout the RoleWe are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands‑on execution role focused on accuracy, consistency, and operational excellence within Emarsys.You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high‑quality delivery through rigorous QA and testing processes.Key ResponsibilitiesJourney Execution— Build and deploy lifecycle email and onsite journeys in Emarsys.Market Rollout— Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details).Quality Assurance— Conduct thorough QA across triggers, logic, rendering, tracking,



and links.Release Management— Follow structured release processes and maintain clear documentation.Testing & Optimisation— Run A/B tests and support continuous optimisation of journeys.Segmentation Application— Apply segmentation, inclusion, exclusion, and suppression rules provided by CRM teams.What MattersSpeed, accuracy, and consistencyin executionStrong attention to detailAbility to work across multiple markets and languagesStructured, reliable deliverywithin defined frameworksSkills, Knowledge & Experience2–5 years of experience inCRM, marketing automation, or email marketingHands‑on experience with platforms such asEmarsys, Salesforce, HubSpot, etc.Understanding ofemail marketing best practicesand deliverabilityExperience withQA processes, structured testing, and journey deploymentFluent in English (additional European languages are a plus)BasicHTML/CSSfor troubleshootingExperience working acrossmulti‑country, multi‑languageenvironmentsUnderstanding ofGDPRand CRM complianceExposure toe‑commerceand personalisation tools

📌 Journey Manager (Madrid)
🏢 Spandex
📍 Madrid